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Consumer Guarantee · 14-Day Framework·Effective: November 10, 2026

Refund & Cancellation Policy

Rosenwald Technologies stands behind the quality of the software distributed across our platform. Learn about our 14-day digital satisfaction framework and claim process.

Merchant of Record Doctrine: All transactions are conducted by Rosenwald Technologies OÜ (Tallinn, Estonia, European Union) as the authorized digital reseller and legal merchant of record. We assume statutory EU & regional VAT/tax compliance, fiscal invoicing, and buyer customer support.

1. Our Commitment as the Merchant of Record

As the authorized Merchant of Record, Rosenwald Technologies OÜ (Tallinn, Estonia, European Union) handles all customer billing inquiries, payment investigations, and refund disbursements directly. You do not need to contact individual software developers for billing disputes; our dedicated team investigates and processes all claims directly.

2. 14-Day Digital Satisfaction Guarantee

We provide a full refund within fourteen (14) calendar days of your initial purchase under the following verifiable conditions:

Technical Malfunction / Incompatibility

The software crashes, exhibits fatal bugs, or fails to execute on the specified system requirements, and the developer is unable to provide a functional patch within 48 hours.

Material Misrepresentation

The product delivered significantly diverges from the description, specifications, or core features advertised on the checkout landing page.

Non-Delivery of License or Credentials

The automated system failed to transmit license keys, download links, or cloud SaaS credentials following completed payment authorization.

Duplicate / Erroneous Billing

Your payment method was inadvertently charged more than once for the same order due to network timeouts or browser refresh events.

3. Ineligible Refund Scenarios

Refunds cannot be granted under the following circumstances:

  • Requests submitted after more than fourteen (14) days from the initial transaction date.
  • Inability to operate the software due to failure to meet clearly stated minimum hardware/OS specifications.
  • Substantial consumption of non-recoverable digital assets, API credits, or complete digital library downloads without verifiable defect.
  • Subscription renewals where the customer failed to cancel prior to the scheduled billing date, provided that renewal reminder notifications were delivered.
  • Suspected fraudulent behavior, bad-faith refund exploitation, or chargeback abuse.

4. How to Submit a Refund Claim

To initiate a review, email refunds@wispo.eu or contact our billing desk directly with:

1. Your Order Number (e.g. WSP-98214) or Checkout Email Address.
2. The Last 4 Digits of the Payment Card used.
3. A brief description of the technical defect or issue experienced.

Our billing team responds within twenty-four (24) business hours. Once approved, funds are returned directly to your original payment method within 3 to 5 business days, depending on your card issuer.

5. Chargeback Prevention Notice

Please Contact Us Before Filing a Bank Chargeback:

Bank chargebacks take up to 90 days to resolve and may result in your card being flagged across global merchant anti-fraud databases. If you do not recognize a charge appearing as “ROSENWALD* [Product]” or “WISPO*”, contact billing@wispo.eu immediately. We will look up your transaction and process an instant refund for unauthorized or erroneous charges.