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Buyer Agreement · Consumer Protection·Effective: November 10, 2026

Terms of Sale & Customer Agreement

These Terms of Sale govern all purchases of digital goods, software licenses, SaaS subscriptions, and digital media made through Wispo checkout.

Merchant of Record Doctrine: All transactions are conducted by Rosenwald Technologies OÜ (Tallinn, Estonia, European Union) as the authorized digital reseller and legal merchant of record. We assume statutory EU & regional VAT/tax compliance, fiscal invoicing, and buyer customer support.

1. Identity of the Merchant of Record & Reseller

All sales of software licenses, digital content, subscriptions, and digital services completed on this platform or through our hosted checkout are legally transacted by:

Merchant of Record & Legal Seller: Rosenwald Technologies OÜ
Operating Trading Brand: Wispo / Wispo Technologies
Corporate Registration: Registry Code: 16892410 · Tallinn, Republic of Estonia (European Union)
Customer & Billing Inquiries: support@wispo.eu / billing@wispo.eu

Rosenwald Technologies OÜ acts as the authorized reseller and distributor (Merchant of Record) of the digital software developed by our network of independent software vendors and creators. When you purchase software via Wispo, your contract of sale is made directly with Rosenwald Technologies OÜ.

2. Order Process & Formation of Contract

By clicking “Pay”, “Subscribe”, or “Complete Purchase” on the checkout page, you submit a binding offer to purchase the specified software license or digital service from Rosenwald Technologies OÜ subject to these Terms of Sale.

The contract of sale is concluded when we accept your order by either delivering the digital product key/download link, granting cloud SaaS access, or transmitting a confirmation email containing your official fiscal invoice and receipt.

3. Prices, Taxes & Fiscal Invoicing (MoR Shield)

Prices are quoted in the checkout currency (EUR, USD, RSD, or BAM) and include all applicable Value-Added Tax (VAT / PDV / KDV) or sales taxes based on your billing country, IP geolocation, and tax status:

  • Tax Remittance: As the Merchant of Record, Rosenwald Technologies OÜ is legally responsible for calculating, collecting, reporting, and remitting statutory sales tax and VAT (via EU One-Stop Shop / OSS and bilateral regional tax corridors across the Balkans and Türkiye).
  • B2B Reverse Charge: Registered businesses within the EU or reciprocal Balkan zones providing a valid verified VAT/tax identification number (e.g. VIES VAT ID, PIB, OIB) may be eligible for zero-rating or reverse-charge mechanisms where permitted by law.
  • Fiscal Receipts & e-Invoicing: Buyers receive official compliant electronic tax receipts and invoices directly from Rosenwald Technologies OÜ immediately upon successful payment.

4. Payment Methods & Credit Card Statement Descriptors

We accept major credit and debit cards (Visa, Mastercard, American Express, DinaCard, Troy), digital wallets (Apple Pay, Google Pay), and verified local bank transfer rails where supported.

Billing Statement Appearance: Charges on your credit card or bank statement will appear as “ROSENWALD* [Product/Vendor]”, “WISPO* [Store]”, or “WISPO.EU”. If you do not recognize a charge, please contact our 24/7 billing team at billing@wispo.eu before contacting your bank.

5. Subscriptions, Automatic Renewal & Cancellation

For SaaS and digital subscriptions, your payment method will be charged automatically at the start of each billing period (monthly, quarterly, or annually) until you cancel:

  • You may cancel recurring subscriptions at any time via the self-serve Customer Portal link included in your confirmation email, or by contacting support@wispo.eu.
  • Cancellation stops future recurring charges. You will maintain full access to the digital service until the expiration of the current paid billing cycle.
  • We provide prior email notification before annual renewal charges or any price adjustments.

6. Digital Delivery & Statutory Right of Withdrawal Waiver

Because digital software licenses, API credentials, and downloadable files are delivered instantaneously upon transaction authorization:

Notice regarding European Union & Regional Statutory 14-Day Right of Withdrawal:

Under Article 16(m) of EU Directive 2011/83/EU on Consumer Rights and corresponding Balkan consumer protection statutes, the statutory 14-day right of withdrawal for digital content provided immediately does not apply once download or digital key activation has commenced with the consumer's prior express consent and acknowledgment.

Notwithstanding this statutory exception, Rosenwald Technologies maintains a comprehensive 14-Day Customer Satisfaction & Refund Guarantee detailed in our Refund Policy for non-functional, defective, or misdescribed products.

7. Software Licensing & Intellectual Property

Purchasing software via Wispo grants you a non-exclusive, non-transferable, revocable license to use the software in accordance with the software creator's End User License Agreement (EULA). All intellectual property rights, trademarks, and source code remain the exclusive property of the respective licensor.

8. Chargeback Protection & Dispute Resolution

We employ advanced real-time fraud scoring (3D Secure 2.2, card velocity checks, proxy detection) to protect consumers and licensors. If you experience an unrecognized charge or billing dispute, you agree to first submit a claim to disputes@wispo.eu or access our online resolution center. We resolve legitimate buyer claims within 48 business hours without requiring bank intervention.

9. Governing Law & Jurisdiction

These Terms of Sale and all consumer purchase contracts are governed by and construed in accordance with the laws of the Republic of Estonia (Law of Obligations Act / Võlaõigusseadus) and applicable European Union consumer protection and eCommerce directives, without prejudice to mandatory statutory consumer protection laws in your country of habitual residence. Any disputes shall be subject to the jurisdiction of the competent courts in Tallinn, Estonia.